I’m happy with what I got. I did see a couple of people say it came dirty, and so did mine but nothing that you can’t wash out lol it did not come broken or anything like that. I will say I have also seen other people say that the wooded part after so many uses had weakened because of getting wet so much, I will personally be putting resin on top of the wood just to protect it a little bit more. But I am very happy with what I received it is very sturdy, comfortable, smooth, definitely getting more colors. If it falls over it doesn’t leak right away but obviously if the straw is inside the liquid will go through the straw and come out but if you take out the straw by itself it does not leak from the sides or anything .Updated 6/10/20 for clarity and better info. I purchased a single tumbler with the bamboo lid.This is exactly what I was looking for. I'm packing my own water into the office now in larger silicone-wrapped glass water bottles. I poor water from those into this tumbler.As a tumbler it's easier to drink from than the larger bottles. I can put it in my bag without worrying about it cracking due to the protective silicone wrapping. And it's easier to wash than the water bottles. This reduces my overall time expended on washing, since I end up washing the large cumbersome water bottles less often. Rather, I wash this tumbler with the rest of my dishes at the end of the day.I do not use it as an on-the-go beverage container as I have a different product I prefer for that purpose. It could work well for that though.Regarding the liquids: I use this exclusively for water, so I don't have experience trying to clean out other stuff, like smoothies, soda, etc. I find it easy to clean because I don't have to scrub it, just get it soapy. If I was using it for smoothies, I'd invest in a bottle brush to be able to scrub out the bottom. I wash by hand, and it's difficult to reach the bottom of this tumbler (though not impossible).Regarding the straw: I don't use the straw and never intended to. I'm trying to avoid plastic. I'm more okay with silicone, especially on the outside to protect glass products like this. The hole in the lid is big enough to accommodate your own straw. I'd probably replace it with a glass straw if I needed a straw. The straw I received with the product seemed fine to me in general. Slightly wider in diameter than a normal drinking straw. (The straw doesn't have a ring to keep it inside the cup like I originally thought.)Regarding the lid: I like the quality of the bamboo a lot. It's well-crafted, smooth, and pleasant to touch. Also, they did a good job with the silicone fittings, so that the lid forms a good seal and doesn't look silly when you fit it on (I've bought other products that did *not* get this right--it can go a long way toward aesthetics.)Since I don't use this as an on-the-go water bottle, I only tend to put on the lid when the tumbler's mostly dry. It seems possible for the lid to mold if you leave it sealed with liquid in it for long periods. It is basically wood, after all, and wet wood can mold. If you want to use it this way, I recommend that you regularly wash the lid in soapy water and air it out so it doesn't stay moist too long. Don't run it in the dishwasher. And mineral oil can help the bamboo to last longer. The quality is good enough that it's worth it if you care about having a lid. If you don't want the mold risk at all, you'll want the metal lid version, or something with a silicone or plastic lid.Month update: I've now had this product for a month, and I intend to buy at least one more. I'll surely try to replace it if it ever wears out on me. It works really well as a bedside glass of water for me. Because it's a cylinder shape, it's doesn't knock over in the dark as easily as a traditionally shaped drinking glass. Even if it falls, it's unlikely to shatter with the protective silicone. It feels like an important part of my routine now; I don't feel I could do without it.Finally, the best part: There's no plastic that comes in contact with my water now. I fill up a few glass 5 gallon jugs at a local place. A jug sits atop a ceramic water dispenser with a stainless steel spigot that has silicone grommets. I've a glass pitcher in the fridge for chilled water. Another pitcher in the bedroom for late night hydration. It took some work, but it was worth doing!If you're interested in how I got there: Water jug: I ordered this cup in the 20 oz white with colored speckles and I absolutely love it! It fits nicely in my hand, it doesn't leak, and it looks and feels as expected. Plus a fun surprise, the speckles are textured! It came with two white straws that are just a tad bit flexible, mostly rigid with a nice feel. Fyi it's a wide mouth straw which I don't prefer, but others might. All in all it's a great product and I'm very pleased.I’ve had this tumbler for a year now and it holds up nicely. It’s cute, I get compliments on it everywhere I go. My only complaints are that the silicone sides stick to my car’s cup holder, so it’s hard to get it out. Secondly, the instructions a year ago said the whole thing was dishwasher safe. I can tell you the finish of the wooden lid came off and it also fell into pieces. I had to glue it back together. The cup itself and straw hold up nicely in the dishwasher.Use it for a lot of different beverages works with everything however, I wish it came with a glass straw instead.If you’re like me dishes are super annoying. This cup is just a hassle when it comes to taking the silicone cuff off to wash and putting it back on might be even worse. It also gets stretched out over time. But overall I love the aesthetic and it fits in my car cup holder so I love! If anything you can leave the silicone part off and it’s still super cute!Cups were great, one cup was a little defective (still usable though) and we called them and no questions asked they shipped a replacement in a different color (didn't like the original color that much). Would definitely buy from this company again. and also cups are great, can be used with or without the straw.I just didn't get the straw that comes with it as advertised sadlyAbsolutely love my cup it’s amazing quality and encourages me to drink more while I’m working the colour is super cute also! Slight sad as it says this is a two pack but I only received one in my parcel :(After a month of usage, the lid was beginning to mould so I contacted Tronco and they were very accommodating and sent me a whole new one. They changed there lids to have a silicon bottom so moulding no longer occurs. Love the new and improved water bottle!Note the new water bottle is a little taller and skinner than the original.Overall, I like this water “bottle”. It does a good job to keep water cold, but when ice is added the bottle sweats A LOT. Another irritant is that the lid does not close tight at all, in fact it just really sits on top of the glass. I can’t bring this with me tucked in my purse bottle pouch or in a water bottle carrier, for example, I can only carry it around in my hand or in the car cup holder. The rubber/plastic cover is attractive and good for protecting the glass but I have been unable to take it off to clean the bottle underneath it. Good point is that the water tastes good in it, there is no after taste like there is in others. I just wish the lid was a better fit. My glass straw fits nicely in the operating and that and the inside is easy to clean.The idea of this tumbler is exactly what I wanted but unfortunately the quality is very poor.The glass is extremely thin, I would be surprised if it holds up for very long. The lid does not fit tightly and securely on. The straws that were provided were cheap, tacky plastic and a different colour from the cup. The bottom does not sit flush, meaning the cup wobbles when placed on a hard, flat surface.For the price I would not say it’s worth it as like I said, it doesn’t feel like it will last long.Do not buy this product. After not even a few weeks the wood top developed black mold. This product was hand washed and only used a couple of times.Definitely not safe. Unfortunately theres no way to reach the sellers for a refund...